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Terms/info

Purchase

All work is offered for sale on a made-to-order basis.
Normal delivery is 1 to 4 weeks, depending on the complexity of the work and Fx N Metal order backlog at the time of order.
To purchase, click the “INQUIRY” button on the item page, fill out buyer info, questions about the work and click “Send”.
Fx N Metal will return a quote via email containing a description of the desired item, the stated delivery, applicable sales tax, total sales amount, purchase terms, any other relevant info, and a secure link for payment by credit card or other payment options.
Payments are processed by an established and secure ecommerce merchant service provider. Fx N Metal never sees purchaser’s payment details.
Work will start once invoice is paid.

Shipping

FedEx Ground shipping within the continental US is included in the price. Shipping by any other carrier is purchaser’s responsibility, cost and damage risk.
Secure packaging to meet carrier requirements and mitigate damage is included in the price.
Any shipment destinations outside the continental US are purchaser’s responsibility, including cost and damage risk.
Non-continental US delivery items will be; packed for US destinations and a declaration of origin and Schedule B export number provided by email. Packaged item will be made available for customer or freight forwarder pickup.
Export shipping packing or customs documentation is purchaser’s responsibility.

Refunds/Returns

Due to the made-to-order nature of Fx N Metal work, all sales are final and non-returnable or refundable once order invoice is paid. The only exception to this policy is for documented and freight insurance company-accepted shipping damage documentation (US destinations only) claimed within 5 calendar days of shipment receipt by buyer. Send email to inquiry@fxnmetal.com with thorough explanation of damage, and damage photos.

Warranty

For warranty terms, click here to read or download the Fx N Metal Warranty Terms document.

Unpacking

Products are packaged for shipment as described in the last bullet in the Care section (click to link) of this website. To avoid damage/breakage during unpacking, observe the reverse order for unpacking that is described in the Care section packing instruction for transport. Unpacking instructions will be sent to purchaser via email prior to shipment and a physical copy included with the product shipment.

Breakage due to improper unpacking is not covered by Warranty. To avoid/minimize damage, do not pull or break packaging fasteners. Cut and carefully remove all package fasteners.

Mounting

Fx N Metal 3D products, which are displayed on a horizontal surface and all sides except the bottom are visible, only require a stable horizontal surface for display. These products have elastomeric protectors on the bottom to prevent surface marring.

Selection of display location should take recommendations into consideration as put forth in the Care section (click to open) of this website.

2D products have mounting points or holes and are intended for mounting on a wall. The document Metal Sculpture/Decor Wall Hanging Recommendations (click to open pdf) provides mounting recommendations for 2D products. Heavier 2D products or products requiring a more complex hanging method are shipped with specific mounting recommendation for that product.

Care

Fx N Metal products are welded artistic creations and made for display only. Functional products (article number starts w/F) are designed to be used for the function for which they were designed and stated but are not to be regularly handled, manipulated, bent, or excessively moved around.

Purchasers will receive a duster with their shipment for dust removal as needed. To avoid damage or breakage of the sculpture/décor (product), the following care guidance points should be observed.

Products are designed for viewing only and should handled with care only for cleaning or transport
Products are not a toy and should not be handled by children under any circumstance
Products should be displayed in an area out of children’s reach and with a clearance for walking around them that does not allow brushing against or touching the product

Point of Caution

Products are made from metal and have sharp edges/points which can cause injury if handled irresponsibly.

Products are designed for interior residential and commercial display only
Products must not be submerged in water – clean with duster or lint-free cloth only
Do not bend product materials or materials at or near welds
When needed. lift product from its load-bearing base or frame, not from fragile decorative material
To minimize the risk of damage, transport must be done with the product sitting on its load-bearing base or frame and mechanically secured from moving inside the enclosure. Place bubble wrap or protective foam peanut around fragile product material/components. Any shipping by commercial carrier should be insured, double-boxed, and labeled in accordance with carrier’s published standards/requirements.